Question 1

What is Frame Finesse?

Accepted Answer

Frame Finesse is an online optical retailer specializing in prescription eyewear. Our team of experienced Optical Specialists and Certified Opticians helps customers find eyewear solutions that combine style, comfort, and visual performance.

Question 2

Do I need a prescription to order glasses?

Accepted Answer

Yes. A valid, non-expired prescription from an Optometrist or Ophthalmologist is required for all prescription eyewear orders.

Question 3

How do I measure my Pupillary Distance (PD)?

Accepted Answer

We recommend using the EyeMeasure app, available for both iPhone and Android devices. Alternative measurement methods and guidance are also available if you are unable to use the app.

Question 4

What if I don't know my PD?

Accepted Answer

No problem. Our team can help guide you through obtaining your PD using available tools and measurement methods.

Question 5

What lens options do you offer?

Accepted Answer

We offer a wide range of lens options, including:Single Vision LensesProgressive LensesBlue Light Filtering LensesAnti-Reflective CoatingsScratch-Resistant CoatingsUV ProtectionTransition® Light-Adaptive LensesHigh-Index Lenses for Strong Prescriptions

Question 6

Can someone help me choose the right lenses?

Accepted Answer

Absolutely. Our Optical Specialists and Certified Opticians can review your prescription and provide recommendations based on your prescription strength, lifestyle, occupation, and visual needs.

Question 7

How long does it take to receive my glasses?

Accepted Answer

Most orders are completed and shipped within 7–14 business days after all prescription and measurement information has been received and verified. Specialty lenses and complex prescriptions may require additional processing time.

Question 8

Do you accept insurance?

Accepted Answer

Frame Finesse does not currently bill vision insurance plans directly. However, many customers may be eligible for out-of-network reimbursement through their vision benefits provider. We recommend contacting your insurance carrier for details.

Question 9

Can I use my HSA or FSA card?

Accepted Answer

In many cases, prescription eyewear qualifies as an eligible expense under Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Please verify eligibility with your plan administrator.

Question 10

Can I order prescription sunglasses?

Accepted Answer

Yes. Many of our frames can be customized with prescription sun lenses in a variety of colors, tints, and lens technologies.

Question 11

What if my prescription is very strong?

Accepted Answer

We regularly work with high prescriptions. Our optical team can recommend advanced lens materials and designs to improve appearance, reduce lens thickness, and maximize comfort.

Question 12

What happens if there is an issue with my glasses?

Accepted Answer

If you experience any issues with your order, please contact us as soon as possible. Our team will review the concern and work with you to determine the best resolution according to our return and warranty policies.

Question 13

Do you offer non-prescription lenses?

Accepted Answer

Yes. Many of our frames can be ordered with non-prescription clear lenses, blue light filtering lenses, or sunglass lenses.

Question 14

How can I contact Frame Finesse?

Accepted Answer

Our team is available to assist before, during, and after your purchase. Visit our Contact Us page to submit an inquiry, and one of our optical professionals will be happy to help.

Question 15

Still Have Questions?

Accepted Answer

Our team of experienced Optical Specialists and Certified Opticians is here to help. If you have questions about your prescription, lens options, frame selection, or measurements, please contact us and we'll gladly assist you in finding the best eyewear solution for your needs.

FRAME FINESSE

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