Privacy Policy

We may collect the following types of information:

​

Information you provide to us:

• Name

• Email address

• Shipping and billing address

• Phone number

• Prescription (Rx) information

• Pupillary Distance (PD), Segment Height, and other optical measurements

• Photos you submit for measurement assistance

• Order details and communications

​

Information collected automatically:

• IP address

• Browser and device information

• Pages visited and time spent on the site

• Cookies and similar tracking technologies

Payment information is processed securely by third-party providers and is not stored directly on our servers.

​

Why we collect this information

We collect this information in order to:

• Fulfill and ship your orders

• Manufacture and process prescription lenses

• Communicate with you about your order

• Provide customer support

• Process payments

• Improve our website and services

• Prevent fraud and abuse

• Comply with legal obligations

​

How we share your information

We do not sell your personal data.

We may share your information only with trusted third parties necessary to operate our business, including:

• Lens laboratories and manufacturers for order fulfillment

• Shipping providers to deliver your order

• Payment processors and e-commerce platforms (such as Wix and payment gateways)

• Service providers that help operate and maintain our website

• Legal authorities if required by law

All third parties are required to handle your data securely and only for the purpose of providing their services.

Prescription and medical information

Your prescription and measurement data is treated as confidential and is used only for:

• Producing your lenses

• Verifying order accuracy

• Providing customer support related to your order

We do not use or share prescription data for marketing purposes.

Cookies and tracking technologies

We use cookies and similar technologies to:

• Ensure the website functions properly

• Improve performance and user experience

• Understand how visitors use our site

You can disable cookies in your browser settings, but some parts of the website may not function properly.

​

How we protect your data

We use appropriate security measures including:

• Secure servers

• Encrypted connections (SSL)

• Trusted third-party platforms and providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

​

How long we retain your data

We retain your information only as long as necessary to:

• Fulfill your order

• Comply with legal, accounting, or tax obligations

• Provide customer support

You may request deletion of your data at any time.

​

Your rights

You have the right to:

• Request access to your personal data

• Request correction of your data

• Request deletion of your data

• Opt out of marketing communications

To make any request regarding your data, contact us at:
[Insert your business email here]

​

Children’s privacy

Frame Finesse does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will delete it immediately.

​

International users

If you are visiting this website from outside the United States, your information may be transferred to, stored, and processed in the United States.

​

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

​

Contact us

If you have any questions about this Privacy Policy or how your data is handled, you may contact us